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  1. In advance of the assessment, ensure that your “DS” username and password operate correctly. This should be done in the days before your assessment submission, during the working day when support can be provided (https://www.strath.ac.uk/professionalservices/library/openinghours). If there any issues, contact the IT Helpdesk – help@strath.ac.uk.

  2. Use a wired connection if one is available. Try to be as close to the wifi router as possible, and ideally in the same room. Use a wired connection if one is available.

  3. If possible, avoid using a mobile device or tablet to do an online assessment.

  4. Shut down any programs or apps running on your device which are not necessary for the assessment eg messengers, cloud apps. It is recommended that you do not sign out of Office 365/OneDrive as this provides background saving of some document types.

  5. Request that any other people using the same internet connection pause their use of it, especially for gaming or video streaming.

  6. If you are using a laptop, ensure that the battery is charged and, if possible, remains plugged in to mains electricity.

  7. If your assessment requires answers to be typed in, for example Word, ensure that the document is saved regularly.

  8. If a completion or submission of an online assessment is not restricted to a specific time slot eg period e.g. a quiz “from 10am-12pm on Tuesday 12th”, but has a deadline eg “by 1pm on Thursday 14th”, it is strongly recommended that this is done during working days hours when technical support can be provided (https://www.strath.ac.uk/professionalservices/library/openinghours). If there any technical issues occur whilst undertaking your assessment, contact the IT Helpdesk – help@strath.ac.uk.